What Forrest Gump Teaches Us About Customer Service

Blogging can be fun.  A good movie can inspire and renew your perspective. I love hanging out with friends so why not blog about a movie with a friend? That’s just what Jeremy Watkin and I decided to do. This time around we chose the iconic movie, Forrest Gump. Forrest had that magical free spirit…

Customer service is not glamorous

After reading a recent post by my friend Roy Atkinson about a poor Customer service experience he received at an airport, I was somehow reminded of Coming to America (1988). You can read Roy’s post here. Aside from some worst-practices Customer facing employees can exhibit, I agree with Roy’s assessment that an overnight job at…

Customer service? Forget about it!

The third installment of Movie Quotes and Social Media Customer Service brings us to New York and the gangster way of life. Donnie Brasco (1997) had some pretty heavy hitters from the acting community, making language and culture an important part of the movie. This is true with Customer service and social media. Customers often…

Time to Buzz the Customer Service Tower

Maverick, Goose, Iceman, Viper, Jester… Navy pilot call-signs are a lot like a social media avatar or handle. They are our online personas and represent us to others without having to give away personal details if we don’t want them to. I’ve adopted some favorites for when I play games online. I even went through…