How I do Social

Hi there!  You’re the 1,000,000,000th visitor to my site! Congratulations!

Not really, but I’m glad you found it. I’d imagine The reason you are here is we just met in a social space and something I’ve said has peaked your interest. If that’s the case, I’m honored you have taken time to seek me out. If we’ve met before, maybe you can still learn something new about me during our relationship.

I’m not going to bore you with my vitals. It’s not really important how tall I am or how big my belt line is at this stage in our relationship. What this page is for is to give you a (very) brief introduction to some-things-me. It won’t be all-things-me, but some.

Since you are most likely here because of my work, let’s begin there. I believe in Customer service as a way of life, but that doesn’t mean we can’t have some fun while living it. Professionally, I work in Customer service and social media. That is to say I am currently on a social media service team that uses Twitter, Facebook, and other social services to communicate with our clients. Through my work there I also help with brand listening and analytics. Yeah, it gets pretty deep.

I’m also working on my personal brand (perhaps another reason you’re here). I’ve established a few Twitter accounts and Facebook pages. I’ve even gotten into Google+. Now I’m blogging. I concentrate most of my efforts on expanding Customer service, so that will be the theme for most posts, but I might amaze you with the circuitous nature of my mind from time to time as well.

Here are a few things you can expect from me, and my part of our relationship:

  • I will try to add value through social media. I look for sharable ideas and conversations that interest me.
  • I will do my very best to answer all mentions and direct messages on Twitter. The responses may not be immediate, I believe in balancing work and life online and offline.
  • I will follow back. If you find me interesting enough to follow, I can at least return the favor.
  • I will unfollow back. There are a few exceptions to this, but social media is about engagement and conversations. That can’t happen in one-way conversations.
  • I will not tell you what I am doing or where I am going at all hours of the day and night. (see above bullet for why.)
  • I will not use geotagging and rarely post random pictures on Twitter.

This is what I’d like to get from your part of the relationship:

  • Please do follow me back. If I have taken an interest in you, I’d hope the opposite is true. I’m not going to say I won’t keep following you, but I will be a lot less likely to do so if you don’t return the favor.
  • Please do leave comments and feedback, especially if you have enjoyed what I wrote. Even if you don’t like what I had to say, I’m happy to take that feedback as well. I’m not perfect, regardless of what my ego tells me.
  • Please do not follow me just long enough for me to follow back and then unfollow me. That is more than annoying and doesn’t add value. I don’t think it’s a good sales process since I will quickly stop following you and still not get your product.

This is not a binding contract. Terms and conditions apply that are either explicit or expressed and can change on a whim without notification of any kind.

I hope this helped a little. If not. Tweet me. Facebook me. G+ me. Leave a comment. I look forward to it.


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