Mentoring the Waterboy

Mentors help us through life when we realize we don’t have all the answers. Finding a good Mentor is as important as being a good Mentor. Adam Sandler has put out some fun tales over the years that include good lessons on the subject.

Come with me if you want to #custserv

Some movies are iconic and have created their own myths about where the world and humanity is headed. The Terminator series certainly fits this category! Arnold Schwarzenegger presented a character that was terrifying to me when I first saw the original Terminator. He was physically huge and his acting was appropriately robotic. I bought into…

Houston, we have a #Custserv problem

In a way, the adventures of the Apollo 13 mission couldn’t have happened without a little Customer service. The crew were in a bit of a jam and had to rely on Mission Control to figure out the solution to their infamous problem. This time, I have my own Mission Control in the form of…

Customer Service – Shawshank Style

How is a movie about surviving a jail sentence you didn’t deserve even closely related to Customer service? That is a great question, and the answer might be surprising. Andy Dufresne and his friend Red both embodied great service for their friends. Andy Dufresne: Get busy living, or get busy dying. TOBY: Customer service professionals…

Being Nimble

I found Nimble when they followed me during a conference I was watching from afar on Twitter. I decided to try out their 14 day trial account. I am always interested in learning about new platforms and tools. Here’s what I found out. Getting Started Signing up was easy. Pick a login ID and password, authorize…

More Customer Service Lessons From Forrest Gump

My friend Jeremy Watkin and I recently set out on a journey to find out What Forrest Gump Teaches Us About Customer Service.  What we didn’t realize is that we would have more fantastic quotes than we knew what to do with.  In more general terms, we also found that Forrest Gump knew a heck…